Join the Team

Position Title:
Front Desk Intern

Pay Plan Grade Level:
Grant Funded – Temporary Part-Time Internship

Reports To:
Director of Human Resources

Summary
The Front Desk Intern is responsible for providing afternoon front desk coverage and general administrative support for the First Tennessee Development District. This position serves as a primary point of contact for visitors and callers and assists with maintaining an organized and professional office environment. The intern will gain practical experience in customer service, office administration, communication, and general business operations.

Duties
• Answer incoming telephone calls in a professional manner and transfer calls to the appropriate staff member or department.
• Greet and assist visitors and walk-in clients and direct them to the appropriate staff member or program.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Assist with preparing and processing outgoing mail as needed.
• Utilize Microsoft 365 applications, including Outlook, Word, and Excel, to complete basic administrative and clerical tasks.
• Assist with copying, scanning, filing, data entry, and other general office duties.
• Maintain the front desk and lobby areas in a clean, organized, and professional manner.
• Assist with maintaining the staff kitchen, including keeping the area organized and restocking supplies as needed.
• Provide general administrative support to FTDD staff as requested.
• Maintain confidentiality regarding employee, client, program, and organizational information.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities (KSA)
• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
• Ability to answer telephone calls professionally and transfer calls to the appropriate staff member.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally with employees, visitors, and members of the public.
• Ability to organize and prioritize assigned tasks.
• Ability to maintain confidentiality and exercise good judgment.
• Ability to follow instructions and complete tasks accurately.
• Dependable and able to maintain a consistent Monday through Friday work schedule.
• Ability to work independently and collaboratively with FTDD staff.

Education
High school diploma or equivalent is preferred.

Applicants must be 18 to 24 years of age to meet grant eligibility requirements.

The anticipated work schedule is Monday through Friday, approximately 12:15 p.m. to 4:30 p.m., up to approximately 21.25 hours per week.

This is a temporary, part-time internship funded through a $3,000 grant. The position will continue based on hours worked and the availability of grant funds.

​

​​​​​

Position Title:
Caring Workplaces Finance Coordinator
Pay Plan Grade Level:
IV
Reports To:
Caring Workplaces Manager
Summary
The Caring Workplaces Finance Coordinator is responsible for the financial management and reporting of multiple funding sources supporting the Caring Workplaces program. This position ensures compliance with federal, state, and agency guidelines, provides fiscal oversight for subrecipients, and supports accurate reporting into federal systems. The coordinator works closely with the Director of Finance, Caring Workplaces staff, and external partners to maintain sound financial practices, accurate documentation, and strong accountability across all grant-funded activities.
Duties

• Track and manage multiple funding sources for the Caring Workplaces program.

• Maintain financial records, budget trackers, invoice trackers, and prepare required reports.

• Collaborate with the Director of Finance on fiscal management of grant funds.

• Review subcontractor invoices, code expenses per funding requirements, and reconcile documentation.

• Monitor and correct general ledger discrepancies.

• Gain and demonstrate a full understanding of multiple grants and budgets to ensure accurate reporting.

• Close out grant contracts and provide technical assistance to subrecipients regarding fiscal issues.

• Support fiscal monitoring of service providers, issuing corrective action reports as needed.

• Monitor subcontractor billing and maintain inventory control in compliance with grant requirements.

• Ensure all financial activities adhere to contract requirements, policies, and guidelines.

• Enter data into the Department of Labor Workforce Integrated Performance System (WIPS).

• Assist with quarterly WIPS reporting and monthly expenditure reporting.

• Represent the agency professionally in all settings, including conferences and workshops.

• Perform additional duties as assigned.

Knowledge, Skills, and Abilities (KSA)

• Knowledge of governmental accounting principles, fiscal grant management, and reporting requirements.

• Proficiency in creating and maintaining budget and invoice trackers and financial reports.

• Ability to review and reconcile invoices, code expenses, and resolve ledger discrepancies.

• Skill in monitoring multiple funding sources and ensuring compliance with all guidelines.